Conversation Intelligence
"Every word, a signal. Every signal, a move."
Parses conversation intent, psychographic signals, and NLP emotion markers across live and historic interactions to surface escalation risk, next-best-response recommendations, and aggregate coaching insights.
Key Applications
+ 3 Additional Industry Applications
Strategic Outputs
- Intent classification per message
- Emotion & urgency scores
- Next-best-response suggestions
- Escalation risk alerts
- Conversation path simulator
Ecosystem Integration
Decision Framework
Managed intelligence layers that scale with your enterprise operations and data complexity.
Descriptive Analysis
Strategic parameters & pipeline architecture
Real implementation stack — ML × Model × Neo4j graph layer
Ingest
Structured signals batched via async pipeline into staging layer
Transform
Graph relationships built — Model applied on entity nodes
Serve
Scored outputs streamed to Enterprise endpoints in real-time
# Conversation Intelligence — ingestion pipeline
import asyncio
from neo4j import AsyncGraphDatabase
from pydantic import BaseModel
class ModelRecord(BaseModel):
entity_id: str
structured_score: float
metadata: dict[str, str]
async def run_pipeline(
records: list[ModelRecord],
uri: str,
auth: tuple[str, str],
) -> None:
driver = AsyncGraphDatabase.driver(uri, auth=auth)
async with driver.session(database="neo4j") as session:
await session.execute_write(
_merge_entities,
[r.model_dump() for r in records],
technique="ML",
)
await driver.close()
async def _merge_entities(tx, batch, technique):
await tx.run("""
UNWIND $batch AS row
MERGE (e:Entity {id: row.entity_id})
ON CREATE SET e.created = datetime(),
e.technique = $technique
ON MATCH SET e.updated = datetime(),
e.score = row.structured_score
""", batch=batch, technique=technique)Strategic Implementation Kit
Access production-ready Python pipelines, optimized Cypher queries, and validated Pydantic schemas. Available after a technical discovery session.
- Full Neo4j schema + seed data
- Production Python pipeline
- FastAPI + Redis serve layer
- Docker Compose setup
Stack
Intelligence Engine Sandbox
See the engine in action
Strategic Perspective
Read our analysis of the operational philosophy and strategic metrics behind the Conversation Intelligence framework.
Transform your Sales operations
Get a custom strategic roadmap, ROI projection, and delivery plan tailored to your enterprise landscape.